Terms of Use & Conditions

Last Updated: [03/12/2025]

Welcome to the website of Pearl Gateway Consultancy (MM2H) Sdn Bhd (“we”, “our”, “us”).

By accessing or using our website pgcmm2h.com.my you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please discontinue use of the website immediately.

1. Not Consultation or Legal Advice

All information on this website is provided for general informational purposes only.

Nothing published on this website constitutes legal advice, immigration advice, or professional opinion. Each situation is unique, and you should consult a qualified professional for advice tailored to your specific circumstances.

Such a relationship is only formed when:

• You are formally appointed; and
• A written engagement letter or agreement is signed and expressly accepted by both parties.

Any communication prior to formal engagement is preliminary in nature and does not create any duty of care or liability on our part.

3. Consultation Disclaimer

Any guidance, explanations, or information provided before a formal appointment  whether through this website, WhatsApp, email, or messaging shall not be considered formal consultation or legal advice unless expressly stated in writing.

These preliminary communications are general in nature and shall not impose liability or responsibility on us.

4. General Information Only

All articles, materials, and content on this website express general viewpoints and are intended solely for educational and informational purposes. They do not replace professional legal, immigration, or financial advice. Always consult a qualified advisor before making decisions.

5. External Links & Third-Party Content

Our website may include links to external websites or third-party resources. These links are provided for convenience only.

We do not control, endorse, or assume responsibility for:

• The accuracy of third-party content
• The privacy practices of external sites
• Any loss or damage arising from the use of third-party resources

Visiting external links is at your own risk.

6. Copyright & Intellectual Property

All content on this website  including text, graphics, photos, logos, icons, layout, and design is the property of our company or content providers and is protected under Malaysian copyright and intellectual property laws.

You may not copy, reproduce, republish, distribute, or modify any content without our express written consent.

Third-Party Rights & Copyright Claims

We respect the intellectual property rights of all creators and third parties. If any image, logo, photo, or content on this website belongs to you and has been used without permission, kindly inform us immediately.

Once a valid notice is received, we will review and remove or update the material promptly in accordance with Malaysian copyright laws.

7. Restrictions on Content Reproduction

No article, graphic, or content may be republished or posted elsewhere without written authorization from us. Unauthorized reproduction is a violation of Malaysian copyright laws and may result in legal action.

8. Comments

When visitors leave comments, we collect the data shown in the comment form, along with the visitor’s IP address and browser information for spam detection.

User comments do not represent our firm’s opinion, stance, or legal position. We are not responsible for any comment posted by visitors.

9. Cookies

We use cookies to enhance user experience.

• Comment cookies save your details for future convenience.
• Login cookies and screen preference cookies may be used if applicable.
• A temporary cookie may be created to test cookie acceptance.

10. Limitation of Liability

We do not guarantee uninterrupted or error-free operation of this website.

To the fullest extent permitted by law, we are not liable for any:

• Losses
• Damages
• Errors
• Omissions
• Inaccuracies
• Technical failures

arising from the use of, or inability to use, our website.

Use of this website is entirely at your own risk.

11. Governing Law

These Terms of Use are governed by the laws of Malaysia.

Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the Malaysian courts.

12. Changes to Terms

We reserve the right to modify, update, or amend these Terms of Use at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the revised terms.

13. Contact Us

If you have questions about these Terms, copyright concerns, or require clarification, please contact us at “Contact Us” or designation contact method in the website.

14. Personal Data Protection (PDPA Notice)

This Privacy Notice is issued pursuant to the Personal Data Protection Act 2010 (“PDPA”) of Malaysia. By using our website, contacting us, or engaging our services, you consent to the collection, use, processing, and disclosure of your personal data in accordance with this PDPA Notice.

14.1 What Personal Data We May Collect

We may collect personal data including (but not limited to):

• Name, nationality, date of birth
• Passport or identification details
• Contact information (phone, email, address)
• Documents submitted for visa, MM2H, employment pass, student pass, or other applications
• Financial or employment information when necessary
• Data provided through forms, WhatsApp, email, or website submissions
• Website analytics, cookies, IP address, and general usage data

14.2 How Your Personal Data Is Used

Your personal data may be used for the following purposes:

• Responding to enquiries and providing preliminary information
• Processing MM2H, visa, employment pass, student pass, or other relocation services
• Communicating with you regarding your applications or appointments
• Verifying identity and compliance with legal and regulatory requirements
• Maintaining internal administrative records
• Improving our services, website, and user experience
• Any other purpose directly related to your engagement with us

We will not sell or rent your personal data to third parties.

14.3 Disclosure of Personal Data

We may disclose your personal data to:

• Government departments (e.g., Immigration, MDTCA, ESD, MDEC), when required for visa processing
• Our legal consultants, authorised staff, or service partners
• Banks, schools, developers, or industry partners with your consent
• IT service providers, website security vendors, or data storage providers
• Any authority when legally required under Malaysian laws

Any third parties receiving your data are obliged to comply with PDPA requirements.

14.4 Your Rights Under PDPA

Under Malaysian law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated information
• Withdraw consent for processing (where applicable)
• Request deletion of data not required for legal or administrative purposes
• Limit the processing of your data

To exercise any of these rights, please contact us at Contact Us page or any designated contact method in this Website.

14.5 Protection of Your Data

We take reasonable administrative and technical measures to protect your personal data against:

• Loss or theft
• Unauthorised access
• Misuse
• Disclosure
• Alteration

However, no online system is completely secure, and we cannot guarantee absolute protection of information shared via the internet.

14.6 Retention of Personal Data

Personal data is retained only as long as necessary to:

• Fulfil the purpose it was collected for
• Comply with legal, regulatory, or administrative obligations

Data may be anonymised when no longer required.

14.7 International Transfers

If certain visa or relocation processes require sharing data with foreign institutions (e.g., overseas schools or employers), you will be notified and your consent obtained where required.